FAQs
Yes. Always. Every time. We don’t take insurance and we don’t having a sliding fee scale. Donations are happily accepted if that is possible for you.
Yes. You do not need to provide your name (or real name). It is helpful if we have a name to use for our records system, so if you come back, we can look up your file. Just remember what name you used. Also, if you do not use your official name, it will be much more difficult for us to send your file information, AT YOUR REQUEST, to a third party (e.g., your attorney, a probation officer, etc.). But we can work with you when this poses a challenge.
No. Just call or log in during clinic hours. (If you/your client needs counseling in Spanish, an appointment is needed. Please call 612 870-0565 x 2.)
Call or log in when the clinic begins, or about halfway through (an hour after clinic begins). Everyone is seen on a first-come-first-served basis.
Yes, we provide services to individuals, couples and families.
Children under 15 receive counseling with a parent or guardian. Teens 15 and up may call or log in on their own without parental permission.
It depends on the reason for your visit and how busy the clinic is that day. Generally, sessions last anywhere from 20 minutes to an hour. When planning your visit, please remember the length of your session may be shorter if you arrive near clinic closing time.
Yes. You can call or log in to any walk-in clinic on any day, whether you’ve been to Walk-In before or not.
Once you have met with a counselor at a regular clinic, you might decide that you would like to return for another session(s). Depending on the counselor’s availability, you can either make an appointment with that person, or ask that we find someone who can see you by appointment. We usually are able to set up additional sessions for clients who request them. However, these by-appointment sessions depend on the availability of our professional volunteers, and sometimes there is a bit of a wait. Regardless of whether you have an upcoming appointment, you are always welcome to call or log in to any regular clinic.
No. Our services are always free.
To see a Spanish-speaking counselor, it’s best to call for an appointment (612-870-0565 x 2) Services with Hmong interpreters are also available by appointment (612-870-0565 x3).
All of our services are provided by our dedicated professional volunteer clinicians. They have master and doctoral degrees in social work, psychology and marriage and family therapy or are advanced graduate students in these fields, so they are highly qualified mental health professionals. Our operating costs, such as administrative staff, supplies, heat, lights, etc., are supported through charitable giving from individuals and foundations.
Yes. All donations are tax-deductible. To donate, click here.