Each year, we publish an overview of the last year, and you can find the 2021 overview here. Here are some highlights:
Volunteers had a good experience!
The results of our 2021 volunteer satisfaction survey indicate that 98% of volunteers had an “outstanding” or “very good” experience at Walk-In. One volunteer wrote: “I joined Walk-In hoping to make a difference in the lives of people that needed it, and every time I log on, I feel like I am doing that.”
We appreciate everyone who participated in the survey, including those who are no longer active. Unfortunately we can’t be in-person right now, so the effort it takes to connect with clients via phone or internet is very special. We depend solely on volunteer clinicians and lay volunteers to provide the services we do, so a HUGE THANK YOU goes to all those volunteers.
So did clients!
Though lower than in 2020, the 2021 client satisfaction survey still indicates that somewhere around 88% of clients were “very satisfied” or “satisfied” with the services they received. Doing this survey online requires clients to take the extra step of going to our website independent of the counseling they receive, so they have to have internet connection also.
Only a few (39) of the 1,600 clients did, and although the overwhelming majority were satisfied, a few were not. Going virtual means we are getting repeat calls from some clients who use Walk-In inappropriately. When the teams identify this, we have to restrict their use of the service. Indeed, one person made an abusive comment.
But another said, “I’ve had many therapy sessions in the past, yet I had never experienced anything anywhere near as potent as this approach. . . very quickly, and the no nonsense feedback was WONDERFUL! VERY effective for me, thank you!”
In addition, the comments that come through social media, though not official or counted, are very positive, so we know we’re doing something right.
Mary Weeks, Executive Director
