These are questions frequently asked about Walk-In Counseling Center:
Is counseling at Walk-In really free? Yes. Always. Every time. We don’t take insurance and we don’t having a sliding fee scale. Donations are happily accepted if that is possible for you.
Is it really anonymous? Yes. You do not need to provide your name (or real name). It is helpful if we have a name to use for our records system, so if you come back, we can look up your file. Just remember what name you used. Also, if you do not use your official name, it will be much more difficult for us to send your file information, AT YOUR REQUEST, to a third party (e.g., your attorney, a probation officer, etc.). But we can work with you when this poses a challenge.
Do I need an appointment? No. Just come to any of our sites during walk-in clinic hours, and you will see a therapist. Clinics are held every weekday in Minneapolis and at two locations in St. Paul. The hours and locations are listed on the left side of the website. (If you/your client needs counseling in Spanish, an appointment is best. Please call 612 870-0565 x 2.)
What is the best time to come during clinics? To minimize your waiting time, we recommend coming a few minutes before the clinic begins, or about half way through (an hour after clinic begins). Everyone is seen on a first-come-first-served basis.
Do you provide counseling to couples and families? Yes, we provide services to individuals, couples and families.
Do you provide counseling for children and teens? Children under 15 are seen with a parent or guardian. Teens 15 and up may come in on their own without parental permission.
How long will the session with a counselor be? It depends on the reason for your visit and how busy the clinic is that day. Generally, sessions last anywhere from 20 minutes to an hour.
Can I/we come in more than once? Yes. You can come to any walk-in clinic on any day, whether you’ve been to Walk-In before or not.
Is ongoing counseling available? Once you have come to a walk-in clinic and seen a counselor, you might decide that you would like to return for another session(s). Depending on the counselor’s availability, you can either make an appointment with that person, or ask that we find someone who can see you by appointment. We usually are able to set up additional sessions for clients who request them. However, these by-appointment sessions depend on the availability of our professional volunteers, and sometimes there is a bit of a wait. Regardless of whether you have an upcoming appointment, you are always welcome to come to any walk-in clinic.
Do you take insurance? No. Our services are always free.
In what languages is counseling available? To see a Spanish-speaking counselor, it’s best to call for an appointment (612-870-0565 x 2) Services with Hmong interpreters are also available by appointment (612-870-0565 x3).
Can I bring my child with me? We don’t have child care available. However, if you need to bring a young child, we will do everything we can to make sure your child care responsibilities don’t prevent you from getting the counseling you need. If at all possible we would encourage you to make childcare arrangements to free you up completely during your counseling session.
How is it possible that you provide this service for free? All of our services are provided by our dedicated professional volunteer clinicians. They have master and doctoral degrees in social work, psychology and marriage and family therapy or are advanced graduate students in these fields, so they are highly qualified mental health professionals. Our operating costs, such as administrative staff, supplies, heat, lights, etc., are supported through charitable giving from individuals and foundations.
Do you accept donations? Yes. All donations are tax-deductible. To donate, click here.