Quick Info About Walk-In
Get a printable page of our hours, locations, and services.
What we do not do!
Sorry, but we do not write emotional support animal (ESA) letters. We also do not complete the Hennepin County Medical Opinion form.
New Clients
You do not need an appointment. Just come (M,W,F afternoons, or call/login during counseling clinic times. Services are first come, first served, so there may be a short wait, although there are usually about four clinicians available to serve the people who want access.
Typically, counseling sessions are 30 minutes to an hour long, and are held in private Zoom breakout rooms, or in-person counseling rooms. You may remain anonymous if you wish, or give a false name, or just a first name. . . we don’t check! Walk-In services are strictly confidential.
About half of our clients access services only once, but you and your counselor may decide that additional work is appropriate. You can make these visits by appointment. We can also refer you to other helping organizations for additional services that may be helpful, including longer term care and support.
Returning Clients
If you have a follow-up appointment please be on time coming in person, or for a phone call or video visit, or contact your counselor if you are not able to make the appointment. We encourage you to communicate directly with your counselor by calling their voicemail number and leaving a message. You may also call our front desk during regular business hours. We will pick up the messages and help you connect with your counselor if you’ve forgotten their voice mail number.
Counselors often schedule their day according to their appointments, so please call as soon as you know if you won’t be available for a scheduled appointment.
Fees
There is no charge for our counseling clinics or counseling by appointment. However, you may make a donation to help cover the costs of the services we are providing. All donations are 100% tax-deductible and make it possible for us to continue to offer free services. You can mail this to us at: 2421 Chicago Ave., Minneapolis, MN 55404; or go to our website (walkin.org) and donate online.
Equal Opportunity
Walk-In services are available to everyone. We welcome all people regardless of age, ethnic background, race, marital status, sexual/affectional orientation, disability or economic status.
